To run Mobile NDR, your BlackBerry (BB) will need to be running version 4.5 or higher of the BB operating system (OS). Note that our publications will not display correctly in full-pub mode on BlackBerries running the newest operating system, OS 6, such as the BB 9800. This is a known issue that we will not be addressing until the release of Mobile NDR 2.0.
The OS is displayed when selecting Options, then About, or on the BB Help page, viewable by pressing Shift-Alt-H. The OS version will be displayed with a "v", followed by the version number, or it will be listed under App Version, for example, v4.5.0.182 or App Version: 4.5.0.182. There are several ways to upgrade your BB OS - by using the BlackBerry Desktop Manager application that is available for Windows and Macintosh, by following instructions on your carrier's website, or by following instructions at http://na.blackberry.com.
Mobile NDR fails to install and you get the error message: Error 907 - Ivalid COD
This indicates that your BB OS needs to be upgraded. See Application Requirements section above.
Mobile NDR installs, but when you attempt to start the application, you get a ClassNotFound error.
This also indicates that your BB OS needs to be upgraded. See Application Requirements section above.
Mobile NDR installs, but when you attempt to start the application, you get an Invalid Module Handle error.
This indicates that the BB needed to be restarted after the install, and this step was not accomplished. Remove the battery from the BB for thirty seconds and then put it back in to do what is referred to as a "hard reboot". Simply turning off the BB and turning it back on again will not work in this case.
You get an error that says "Your device does not currently have any Browser Configuration Service Book Entries. Please contact your service provider to enable the Browser on your device."
A hard reboot of the BB device (remove and replace the battery) will likely take care of this issue. It can occur after an OS upgrade if the device is not rebooted. If a hard reboot does not fix the problem, you will have to contact your carrier for assistance.
| Q: | Which NDRG products are available through the Mobile NDR app? |
| A: | Most recent publications for which you have a subscription are available through the app. |
| Q: | Which Blackberry versions are supported? |
| A: | Blackberry operating system versions 4.5 or higher are supported. Check with Research In Motion (Blackberry) or your carrier for upgrades, which may improve performance. |
| Q: | What formats are available? |
| A: | Both Text-Only and Full Pub versions are available. Click on the "Blackberry menu" button and select your preference to toggle between the formats. |
| Q: | Why don't the hyperlinks work on the image version? |
| A: | To address security concerns and device limitations, the images are merely snapshots of the publications and therefore hyperlinks, despite their visibility, are not supported at this time. |
| Q: | Can I save or share these publications? |
| A: | In keeping with Ned Davis Research, Inc. copyright policies, these products are not sharable. |
| Q: | How can I access NDRG pubs from my Email? |
| A: | Beginning with Mobile NDR Version 1.1, once the application is installed on your BlackBerry and you have started the application and completed a one-time registration, you can begin to view our publications via Mobile NDR by selecting NDRG pub hyperlinks from your Email. |
| Q: | I receive a Timeout error while trying to connect or the Mobile App seems to be taking longer than usual to download. |
| A: | Please check your data service connectivity or strength. |
| Q: | Where can I receive additional technical support? |
| A: | Contact us via email at ClientTechSupport@ndr.com or by phone at 888-589-4580 or 941-412-2300 |